Cainiao Package Tracking
Track Your Cainiao Package
About Cainiao
Cainiao is the logistics arm of Alibaba Group, founded in 2013 and headquartered in Hangzhou, China. It serves as the primary shipping platform for AliExpress, Taobao, and other Alibaba ecosystem marketplaces. Cainiao is not a courier itself but a logistics network that coordinates multiple carriers — including national postal services, commercial express companies, and local delivery partners — to provide end-to-end shipping from China to over 200 countries and regions. Key shipping services include Cainiao Super Economy (budget, partial tracking), Cainiao Standard for Special Goods (mid-range, full tracking), Cainiao Expedited Standard (faster air freight), and Cainiao Premium Shipping (premium last-mile). The platform also operates Cainiao Post stations across China for parcel pickup and drop-off. In 2025–2026, Cainiao has been shifting customer support away from phone toward WhatsApp and email, which has drawn significant criticism from international users.
Tracking Number Format
Cainiao tracking numbers come in several formats depending on the shipping method: LP + 14 digits (e.g., LP00123456789012) — the most common format for Cainiao Super Economy and budget shipments, with limited tracking; 2 letters + 9 digits + 2 letters (e.g., UA077332171HK) — used for Cainiao Super Economy registered parcels; S000 + digits (e.g., S00012345678) — economy service tracking; 96 or 97 + 13 digits — Cainiao Global Standard shipments. You can track Cainiao packages on global.cainiao.com (up to 100 numbers at once), via the AliExpress order page, or through third-party sites like 17track.net, parcelsapp.com, and aftership.com. LP-prefixed numbers often have limited tracking updates — long gaps of 1–3 weeks with no status change are normal for economy shipping. Once a package arrives in the destination country, the same tracking number can often be used on the local postal service website (e.g., USPS for the US, Royal Mail for the UK, Australia Post for AU).
How to Track Your Cainiao Package
- Find your tracking number from your shipping confirmation email, receipt, or the sender.
- Enter the tracking number in the search box above.
- Complete the verification and click "Track" to get instant results.
- View real-time status updates, transit history, and estimated delivery time.
- If tracking shows no results, wait a few hours as the carrier may not have scanned the package yet.
Cainiao — Frequently Asked Questions
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